Privacy Policy

Tirupati Cash on Gold Private Limited (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your information. This Privacy Policy explains how your information is handled when you use the Tirupati Cash on Gold mobile application and related services. By accessing or using our app, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal details:

• Full name
• Mobile number
• Email address
• Residential address (if required)
• Identity verification information (as mandated by law)

1.2 Identity & Compliance Information

To meet legal and regulatory requirements, we may collect or process:

• Aadhaar details for identity verification (via authorized service providers)
• Credit or CIBIL score information (with explicit user consent)

Note: Aadhaar data is used strictly for verification purposes and is not stored unless legally required.

1.3 Transaction Information

Gold item details (jewellery, coins, bars)

Weight and purity information

Valuation amount

Transaction date and payment details

1.4 Automatically Collected Information

We may automatically collect:

• Device information (model, OS version)
• IP address
• App usage analytics
• Log files and crash reports for performance and security

2. How We Use Your Information

We use collected information to:

• Provide instant cash-for-gold services
• Perform accurate gold valuation
• Verify identity and meet compliance requirements
• Check credit/CIBIL score where applicable
• Process transactions securely
• Improve app functionality and service quality
• Communicate important service updates
• Prevent fraud and unauthorized access
• Comply with applicable laws and regulations

3. User Consent

By using the app, you provide consent for:

• Collection and processing of personal information
• Aadhaar verification through authorized providers
• Credit or CIBIL score checks, where required

You may withdraw consent at any time, subject to legal and operational limitations.

4. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share information only:

• With authorized internal teams for service delivery
• With trusted third-party partners for verification, analytics, or compliance
• With government authorities if required by law
• To protect our legal rights, users, or property

All third parties are obligated to maintain confidentiality and data security.

5. Third-Party Services

5.1 Aadhaar Verification

We use government-authorized Aadhaar authentication service providers for identity verification. Aadhaar data is processed in accordance with UIDAI guidelines and applicable laws.

5.2 Credit Score (CIBIL) Checks

Authorized credit bureaus or partners may be used to check a user’s credit or CIBIL score, only with explicit user consent and for lawful purposes.

5.3 Analytics & Technical Services

Third-party tools may be used for:

• App analytics and performance monitoring
• Security and fraud prevention
• Notification and communication services

These providers access only the minimum information required.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, loss, misuse, or disclosure. However, no system can guarantee absolute security.

7. Data Retention

Personal and transaction data is retained:

• Only as long as necessary to provide services
• As required under legal or regulatory obligations
• Data is securely deleted or anonymized when no longer required.

8. User Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for optional data processing

Requests can be made using the contact details below.

9. Children’s Privacy

Tirupati Cash on Gold does not knowingly collect personal data from children under 18 years of age. Any such data identified will be deleted immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be reflected on this page with an updated “Last Updated” date.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Tirupati Cash on Gold Private Limited

📍 Address: PLOT NO 206 WZ 76, G/F CHAND NAGAR, Chand Nagar, New Delhi, West Delhi – 110018, Delhi

📧 Email: tirupaticashongold1@gmail.com