At Tirupati Cash on Gold Private Limited, user safety is a top priority. This User Safety Policy outlines the measures we take to ensure a secure, transparent, and respectful environment for all users of the Tirupati Cash on Gold mobile application and related services.

By using our app, you agree to comply with this policy.

1. Commitment to User Safety

We are committed to:

• Protecting users from fraud, misuse, and unauthorized activities
• Ensuring transparent gold valuation and transaction processes
• Safeguarding user data and personal information
• Maintaining a secure and trustworthy service environment

2. Identity Verification & Fraud Prevention

To ensure safety and compliance:

• Users may be required to complete identity verification (such as Aadhaar verification)
• Credit or CIBIL score checks may be performed with explicit user consent
• Transactions are monitored to detect suspicious or fraudulent activity
• We reserve the right to refuse or suspend services if fraudulent behavior is suspected

3. Secure Transactions

• All gold valuation and payment processes follow standard security practices
• Payments are processed only after successful verification and valuation
• Sensitive user information is handled with appropriate technical and administrative safeguards

4. User Responsibilities

Users are expected to:

• Provide accurate and truthful information
• Present only gold items they legally own
• Review valuation and payment details before confirmation
• Refrain from abusive, threatening, or illegal behavior

Failure to comply may result in suspension or termination of services.

5. Protection Against Abuse & Misconduct

We maintain zero tolerance for:

• Fraud or impersonation
• Submission of fake or stolen gold items
• Harassment, threats, or abusive conduct toward staff or partners
• Misuse of the app for illegal activities

Such actions may be reported to authorities where required by law.

6. Data Privacy & Security

• User data is collected and processed in accordance with our Privacy Policy
• Reasonable safeguards are in place to protect against data breaches
• Access to personal data is restricted to authorized personnel only

7. Incident Reporting

Users are encouraged to report:

• Suspicious activity
• Security concerns
• Unsafe or misleading practices

Reports can be made using the contact details below and will be addressed promptly.

8. Service Limitations

• We do not guarantee uninterrupted or error-free services
• Market risks and valuation outcomes are clearly communicated before confirmation
• Users acknowledge that final valuation decisions rest with the Company

9. Policy Enforcement

Violation of this User Safety Policy may result in:

• Temporary suspension
• Permanent termination of access
• Legal action where applicable

10. Policy Updates

This User Safety Policy may be updated periodically. Changes will be reflected with a revised “Last Updated” date.

11. Contact Us

Tirupati Cash on Gold Private Limited

📍 Address: PLOT NO 206 WZ 76, G/F CHAND NAGAR, Chand Nagar, New Delhi, West Delhi – 110018, Delhi

📧 Email: tirupaticashongold1@gmail.com